1. What is PureGlowWellness and what products do you offer?

PureGlowWellness is a trusted wellness brand specializing in advanced home health and beauty devices. Our flagship products include the Infrared Sauna Blanket, LED Face Mask, Bakuchiol skincare range, and EMS Pro Belt, designed to promote health, relaxation, and beauty through innovative technology.

2. Are PureGlowWellness products safe to use?

Yes. All our products comply with international safety standards, including CE certification for the European market and FDA regulations where applicable. They undergo rigorous quality control and are manufactured with non-toxic, skin-safe materials.

3. How do I know which product is right for me?

Our product pages include detailed descriptions and usage guides to help you choose. For personalized advice, please contact our customer support team, who can recommend the best solutions based on your wellness goals and health conditions.

4. Can I use PureGlowWellness products if I have medical conditions?

If you have any underlying health issues, are pregnant, or have implanted medical devices such as pacemakers, please consult your healthcare professional before using our products. Your safety is our priority.

5. What is the warranty policy for PureGlowWellness products?

We offer a standard 12-month warranty covering manufacturing defects. For details on warranty claims and support, please refer to our Warranty & Returns page or contact customer service directly.

6. How do I maintain and clean my device?

Each product comes with a detailed user manual including maintenance and cleaning instructions to ensure optimal performance and hygiene. Generally, use a soft, damp cloth and avoid harsh chemicals or immersing electronic parts in water.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods, ensuring a safe and convenient checkout experience.

8. Do you ship internationally?

Yes. We ship to the US, UK, Germany, and many other countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

9. What is your return and refund policy?

We offer a 30-day return policy on unopened and unused products. For detailed information on returns, refunds, and exchanges, please see our Returns Policy page.

10. How can I contact PureGlowWellness customer support?

You can reach our support team via email at support@pureglowwellness.com, or through the contact form on our website. Our representatives are available Monday to Friday, 9 AM to 6 PM (local time).